Delivery & Returns
Thank you for ordering with us. We generally ship the products same day and shall notify you via email / message with the proper tracking ID and Courier partner name and details.
Currently we do not support Cash On Delivery (COD) and all the orders are prepaid.
For more details about your order, please feel free to reach us :
1. Office: 040 - 66888365
2. Cell Phone: +91 6304139396
3. Whats App: +91 6304139396
4. Email: email@example.com
E Food Factory promises 'No Anxiety Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product with the merchants, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and we update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.
1. How do I track my order?
We shall notify you via email or message about the tracking details of your product.
2. How long does it take to deliver the product after it has been dispatched?
It usually takes between 3 to 5 days to deliver the order after it has been dispatched. This varies depending upon your and merchant's location.
We will notify you on your registered contact details via Email / SMS with the tracking number and courier/delivery partner details, once the order has been dispatched.
In case a merchant is unable to fulfill the order on time, we will transfer the order to another merchant. If the order still can’t be fulfilled, the same will be cancelled and your refund will be processed. The refund would be credited to your account within 2 weeks after the order is cancelled.
3. How much do you charge for shipping the products?
The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at E Food Factory.com would include the product and courier charges.
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states levy Octroi charges, which we pay to courier/delivery partners. In a rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount in the form of Gift Cards.
4. My order is out for delivery, but has not reached?
If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at www.E Food Factory.com/support. We will follow up with the courier partner until your order is delivered.
5. What do I do if my product is delivered at the wrong address?
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at www.E Food Factory.com/support. We will follow up with the courier partner and notify you at the earliest possible.
6. Why is my order not delivered within the expected delivery date?
There could be a delay depending upon your shipping address, merchant's location, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there's no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team using the below link: https://myaccount.E Food Factory.com/index.php?dispatch=write_to_us.write
7. Why have I received partial order?
Since your products may be shipped from different merchants, orders with multiple products and different delivery timelines will be delivered to you separately.
8. Why does delivery time for the same product vary from seller to seller?
The number of days could vary depending upon your shipping address and seller’s location.
9. Why is delivery time different for different products?
The delivery time varies depending upon the following factors:
10. I am unable to track my shipment. What should I do?
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at www.E Food Factory.com/support.
11. Can I change the Shipping Address?
You may request for change of address as long as the order is not packed and ready for shipment. If the order is not yet ready for dispatch, you can change your shipping address from 'My Account' section or contact us.
If your current order has already been shipped, you can still update the address in your E Food Factory Address Book for future orders. To edit an existing address that is saved in your E Food Factory Account, kindly visit the 'Address Book' page and click on 'Edit'. After you have made the required changes in the
12. Does E Food Factory deliver internationally?
No, E Food Factory does not deliver to international locations.
13. The Courier Company’s message is inconsistent.
We use services of some of the industry's best courier/delivery companies for delivering your orders. However, if you suspect that the courier company's message is inconsistent, please drop us a message at www.E Food Factory.com/support. Under such incidents, we abide by no-compromise policies with the courier companies.
14. What is RTO?
'Return To Origin' or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:
You were not available to receive the order. Your location was out of delivery area of the courier. Payment was not ready with you at the time of delivery. Your address was not traceable.
Hence, it is shipped back to the sender.
15. What happens after an RTO is received by E Food Factory?
If it is a Cash On Delivery Order, the product will be returned to the merchant. If it is a Prepaid Order, we will refund the amount to your bank account.
For returns, please get in touch with our customer care and we shall assist you further on return process.
E Food Factory offers easy and quick Refund on your refund orders.
1. When do you process a Refund?
Refunds are generally initiated in the following scenarios:
When Prepaid Orders are cancelled by Customer/Seller/E Food Factory before delivery (Please read our Cancellation Policy)If our courier partner is unable to deliver the order If you wish to return the product, in accordance with our Return Policy
2. How long does it take to process Refund?
Refund depends upon the mode of payment. Please refer to the list below:
CluesBucks: 1 – 2 Business daysNet banking: 3 - 4 Business days, Debit card: 7 - 9 Business days Credit card: 10 - 15 Business days In case of any clarification at any step, kindly feel free to contact the customer support team.
3. How long does it take to initiate a Refund?
For some orders, we initiate Refund within 2 working days of receiving the product at our Centre In other cases, we initiate the Refund after the returned product is delivered to the seller. In this case, we keep you informed of the timelines.
4. When does a Refund get declined?
Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.
5. How do you process Refund for an order, purchased using a Gift Card?
In case of order placed using Gift Card, Refund will be credited to your Gift Card Balance.
6. How can I track the status of my Refund?
In extreme cases, it takes up to 2 weeks for refund to reflect in your account after it has been initiated. However, refund in the form of Gift Card are credited within 24 hours of initiation.
9. Will my shipping charges be refunded if I ship the product?
In case of Self-Shipment, E Food Factory will reimburse the courier charges (upto Rs. 300) in form of Gift coupons.